Role: Salesforce Service Cloud Field Service Architect

Duration: 6 months and with possibility of extension

Location: Remote

Role Summary:

We are seeking a highly skilled and experienced Salesforce Service Cloud (Field Service) Architect to join our team. This senior-level enterprise architect role requires deep expertise in Salesforce Service Cloud, with a primary focus on Field Service capabilities within a B2B environment. The ideal candidate will have multi-year implementation experience, a strong ability to define enterprise architecture target visions based on leading practices, and proven success in delivering scalable solutions.

Key Responsibilities:

• Develop and drive the enterprise architecture vision and strategy for Salesforce Service Cloud and Field Service solutions, aligning with business objectives and industry best practices.


• Lead multi-year Salesforce Service Cloud and Field Service implementation projects, ensuring scalability, performance, and operational efficiency.


• Act as the technical subject matter expert, providing hands-on support for the configuration, integration, and customization of Salesforce Service Cloud capabilities.


• Collaborate with stakeholders to understand business requirements, design innovative solutions, and deliver exceptional results.


• Ensure delivery excellence through proactive risk management, adherence to project timelines, and quality assurance practices.


• Provide architectural governance and guidance to ensure the integrity of the solution across its lifecycle.


• Stay current with Salesforce product updates, emerging technologies, and industry trends to identify opportunities for innovation and improvement.


• Mentor and guide project teams, promoting a culture of knowledge-sharing and continuous learning.

Required Qualifications:

• Extensive experience as an Enterprise Architect with a focus on Salesforce Service Cloud and Field Service implementations in B2B environments.


• Proven track record of delivering large-scale, multi-year Salesforce projects with a focus on scalability, performance, and enterprise-grade architecture.


• Expert-level understanding of Salesforce platform capabilities, including Service Cloud, Field Service, and integration options.


• Strong hands-on experience with Salesforce Field Service tools such as work order management, scheduling optimization, and mobile workforce capabilities.


• Deep knowledge of enterprise architecture principles and frameworks, with a focus on aligning technology solutions with business objectives.


• Excellent problem-solving skills, with the ability to design creative and effective solutions to complex challenges.


• Strong communication and interpersonal skills to collaborate effectively with stakeholders at all organizational levels.


• Salesforce certifications such as Salesforce Service Cloud Consultant, Salesforce Field Service Lightning Consultant, or Salesforce Technical Architect are highly desirable.

Preferred Qualifications:

• Experience with API integrations, middleware solutions, and multi-cloud architectures.


• Familiarity with emerging technologies such as AI-driven service automation and predictive analytics.


• Previous experience in guiding organizations through digital transformation initiatives using Salesforce.

What We Offer:

An opportunity to work on cutting-edge Salesforce projects with a focus on innovation and enterprise-level scalability.

Collaboration with a team of top-tier professionals passionate about delivering exceptional client outcomes.

Competitive compensation package and flexibility in project engagement.

If you are a forward-thinking architect with a passion for innovation and expertise in Salesforce Service Cloud and Field Service solutions, we encourage you to apply and contribute to our mission of delivering transformative B2B experiences.