Summary: The Customer Services Advisor role involves providing exceptional support to customers of a major UK high street bank regarding their personal lending inquiries. The position is on-site in Newcastle and offers a contract of over six months with the potential for permanent employment. Candidates should possess strong customer service skills and be able to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide excellent customer service to clients regarding their loan accounts.
• Resolve customer complaints and inquiries efficiently.
• Input and maintain accurate information in databases.
• Ensure compliance with defined processes and GDPR regulations.
• Collaborate with team members to enhance customer service delivery.
• Achieve core Key Performance Indicators (KPIs).

Key Skills:

• Customer services experience.
• Excellent communication skills.
• Experience in resolving customer complaints.
• Attention to detail in maintaining customer records.
• Ability to work in a fast-paced environment.
• Team player with a focus on continuous improvement.

Salary (Rate): 15

City: Newcastle upon Tyne

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other