Summary: The Vendor Enablement Lead will manage vendor relationships and enablement for BPO/Call Centre operations across the APAC region for a global internet company. This 7-month contract role requires expertise in vendor management, performance reviews, and process improvement. The position involves collaboration with various stakeholders to ensure alignment with business goals and compliance with internal processes.

Key Responsibilities:

• Lead the vendor enablement function across APAC, managing partnerships with outsourced sales vendors (BPOs/Call Centres) and ensuring alignment with business goals.
• Drive the rhythm of business, including performance reviews, issue resolution, and escalations.
• Strengthen existing vendor relationships and drive accountability across multiple markets.
• Manage vendor onboarding and offboarding to ensure smooth transitions and compliance with contractual terms.
• Champion process standardization and continuous improvement across all vendor sites.
• Own and optimize internal tools by gathering feedback, identifying improvement opportunities, and collaborating with cross-functional teams.
• Ensure compliance with internal processes and tools across the region.
• Collaborate with stakeholders across regional and global teams in sales, operations, and vendor management.

Key Skills:

• 5+ years of experience managing senior-level relationships with BPO vendors, and running programs to ensure they are enabled for success.
• Proven track record leading cross-functional projects and influencing key stakeholders.
• Strong background in internal and external project management, including incentive programs, vendor enablement and vendor management.
• Experience presenting insights and recommendations to executive stakeholders and vendors.
• Excellent organizational skills with the ability to manage shifting priorities in a fast-paced environment.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Salary (Rate): undetermined

City: Singapore

Country: Singapore

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other