Summary: The role of Manager / Process Engineering Expert at emagine involves leading transformative enhancements in customer journeys within commercial banking. Candidates are expected to leverage Six Sigma methodologies to streamline processes while maintaining a strong customer-centric approach. The position seeks experienced freelance IT consultants who can effectively collaborate with stakeholders and drive significant improvements in customer experiences.

Key Responsibilities:

• Identify and implement key enhancements in customer experiences.
• Utilize Six Sigma methodologies to streamline processes.
• Collaborate with stakeholders for effective process re-engineering.
• Analyze customer feedback to determine improvement metrics.
• Monitor and report on project progress and outcomes.
• Lead workshops and training sessions on best practices.
• Conduct root cause analysis for operational challenges.
• Develop strategies to minimize customer attrition.
• Engage in continuous learning to stay updated with industry standards.

Key Skills:

• Proven experience as a Process Engineer / Senior Manager in wholesale or commercial banking.
• Black Belt or Ninja in Six Sigma methodologies.
• Expertise in customer journey enhancement and process improvement.
• Strong analytical skills with a customer-centric approach.
• Experience in risk management frameworks.
• Ability to communicate effectively with diverse stakeholders.
• Demonstrated success in implementing process changes.
• Hands-on experience identifying metrics for improvement.
• Experience in commercial banking or investment banking contexts.

Salary (Rate): 525

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT