Summary: The role of Manager/Process Engineering Expert at emagine involves leading transformative enhancements in customer journeys within commercial banking. Candidates should have a strong customer-centric approach and Six Sigma expertise to streamline processes effectively. This position is aimed at experienced freelance IT consultants who can contribute significantly to reshaping customer experiences. The focus is on driving process improvements and enhancing customer satisfaction through strategic initiatives.

Key Responsibilities:

• Identify and implement key enhancements in customer experiences.
• Utilize Six Sigma methodologies to streamline processes.
• Collaborate with stakeholders for effective process re-engineering.
• Analyze customer feedback to determine improvement metrics.
• Monitor and report on project progress and outcomes.
• Lead workshops and training sessions on best practices.
• Conduct root cause analysis for operational challenges.
• Develop strategies to minimize customer attrition.
• Engage in continuous learning to stay updated with industry standards.

Key Skills:

• Proven experience as a Process Engineer/Senior Manager in wholesale or commercial banking.
• Black Belt or Ninja in Six Sigma methodologies.
• Expertise in customer journey enhancement and process improvement.
• Strong analytical skills with a customer-centric approach.
• Experience in risk management frameworks.
• Ability to communicate effectively with diverse stakeholders.
• Demonstrated success in implementing process changes.
• Hands-on experience identifying metrics for improvement.
• Experience in commercial banking or investment banking contexts.

Salary (Rate): £525

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT