Summary: The IT Service Continuity & Testing Manager will be responsible for managing disaster recovery exercises and ensuring operational resilience within a leading banking institution. This role involves coordinating technology support, leading workshops, and maintaining documentation to meet regulatory compliance. The position requires strong technical knowledge and the ability to work cross-functionally with various stakeholders. The successful candidate will continuously improve the service continuity framework in alignment with regulatory mandates.

Key Responsibilities:

• End-to-end project management of Disaster Recovery (DR) exercises on behalf of the Service Continuity team
• Organise and lead DR workshops and tabletop/desktop exercises, especially across infrastructure and cybersecurity domains
• Coordinate technology support for facilities-related activities (e.g., data center power down/power up events)
• Update and maintain internal systems of record to track application-level DR statuses
• Work closely with tech pillars to drive individual application-level DR testing
• Maintain and review DR-related documentation to ensure accuracy and regulatory readiness
• Prepare and submit timely management reports related to DR activities, CHIP forums, and operational resilience practices
• Represent Service Continuity at formal forums and internal governance meetings
• Continuously improve the service continuity framework, aligned with PRA, DORA, and other relevant regulatory mandates

Key Skills:

• Proven ability to develop and execute scenario testing in line with regulatory expectations
• Experience in a financially regulated environment
• Strong technical infrastructure knowledge – networking, virtual servers, data replication, databases, and backup technologies
• Ability to interpret and challenge DR recovery plans with credible technical input
• Strong decision-making skills under pressure, particularly during live DR testing
• Capable of identifying and proposing risk mitigation and remedial actions for resilience gaps
• Experience of working cross-functionally with Legal, Compliance, Risk, and senior stakeholders
• IT project management skills (PRINCE2 preferred)
• ITIL Foundation (or above) preferred
• Familiarity with ITSM tools like ServiceNow
• Deep understanding of Business Continuity, Disaster Recovery, and Technology Resilience
• Comfortable leading whiteboard-style design and review sessions

Salary (Rate): 725

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT