Summary: The role of Chargé de traitement Clientèle fragile involves providing specialized support to clients facing financial difficulties at LCL, a subsidiary of Crédit Agricole. The position focuses on conducting thorough budget diagnostics, managing mediation requests from partner associations, and contributing to the development of the activity related to over-indebtedness. The candidate will work in a client-oriented environment, emphasizing active listening and negotiation skills. This is a fixed-term contract position based in Villejuif, France.

Key Responsibilities:

• Receive and manage support requests from advisors for clients in financial difficulty.
• Conduct detailed budget diagnostics with clients to assess their financial situation.
• Handle mediation requests from partner associations and coordinate with relevant advisors.
• Update activity tracking and report on client meetings, suggesting optimization strategies.
• Contribute to over-indebtedness activities as needed.

Key Skills:

• Client-oriented with strong telephone communication skills, including active listening and negotiation.
• Analytical, discerning, and synthesizing abilities.
• Strong interpersonal skills, both verbal and written.
• Proactive in proposing solutions.
• Team-oriented with good organizational skills.
• Pedagogical skills for effective communication with the network.
• Proficiency in Excel.

Salary (Rate): undetermined

City: Villejuif

Country: France

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other