Summary: The Senior IT Change Analyst role focuses on managing IT change processes within a large financial services client, utilizing ITIL and ServiceNow methodologies. This fully remote position is a 7-month contract, offering a competitive daily rate. The analyst will split their time between business-as-usual tasks and supporting a new improvement and process automation project. Candidates with a strong background in IT change management and relevant certifications are preferred.

Key Responsibilities:

• Manage IT change processes in alignment with ITIL best practices.
• Support the implementation of process improvements and automation projects.
• Collaborate with stakeholders to ensure effective communication and management of changes.
• Utilize ServiceNow for change management and process automation.
• Provide insights and reporting on change management metrics.

Key Skills:

• Demonstrable background in an IT Change Management role.
• ITIL qualified (certification highly beneficial).
• Extensive experience working with ServiceNow software.
• Broader knowledge of how Change Management fits into wider processes.
• Excellent communication and stakeholder management skills.
• Previous experience in Banking/financial services preferred.
• Experience in process improvement and automating risk assessments in ServiceNow.

Salary (Rate): 368

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT