Application Deadline: 10 January 2025Department: Claims ManagementLocation: BoltonDescriptionDesk Engineering Assistant Manager - 12 months fixed-term contract Davies are seeking a Desk Engineering Assistant Manager to join our team. This role involves managing the settlement of Total Loss claims, ensuring efficient operations, and maintaining high levels of customer service. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to adapt quickly to changing workloads.Key ResponsibilitiesSettlement of Total Loss Claims:Obtaining policy informationConducting indemnity checksProcessing payment requests and confirmationsManaging salvage disposalOperational Management:Escalation managementEnsuring targets are reached and maintainedProducing daily statisticsDeveloping the team to achieve client SLAs through support, coaching, and feedbackConducting regular performance and audit reviewsCustomer and Team Engagement:Ensuring a high level of staff engagementCommunicating effectively both internally and externallyProviding excellent customer serviceChallenging processes to drive continuous improvement and best practicesSkills, Knowledge and ExpertiseProfessional and adaptable communication style, both written and verbalStrong numeracy, literacy, and IT skillsExcellent time management skills with a proactive approachAbility to adjust quickly and efficiently to maximize team efficiencyPrevious vehicle valuation experience (Glass's / CAP etc.) is advantageous but not requiredBenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan#INDUKI











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