Summary: The IT Service Operations Lead will oversee service operations with a focus on ITIL process implementation, aiming to enhance support performance through effective KPI tracking. This role requires independent leadership and the ability to develop templates and processes to improve service delivery. The position is contract-based for a duration of 3 to 6 months, with a hybrid working arrangement. The successful candidate will need to set up via an Umbrella Company or PAYE.

Key Responsibilities:

• Service Management - Hands-on experience identifying opportunities to improve service delivery
• Potentially develops some templates / processes for the team to adhere to, accelerating ongoing learning and shifts in the team
• Ensures that all requests for support are dealt with according to set standards and procedures
• Drafts and maintains procedures and documentation for applications support
• Uses application management software and tools to collect agreed performance statistics
• Performs a SWOT analysis on the current operations per capability and puts achievable recommendations forward

Key Skills:

• Experience with ITIL processes
• Strong leadership and independent working skills
• Ability to develop templates and processes
• Proficient in application management software and tools
• Experience in drafting and maintaining documentation
• Analytical skills for performing SWOT analysis

Salary (Rate): 500

City: Maidenhead

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT