On behalf of Defra, we are looking for a Customer Engagement Administrator (Inside IR35) for a 5 month contract based in Lichfield.

In the Defra group, we deal with a vast range of issues that profoundly impact on people s lives. We are responsible for England s environment, our countryside and rural economy, the food and farming sectors and have lead responsibility for protection from a wide range of natural threats and hazards. We have developed a set of three strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all the important work we carry out.

Our objectives are:

• To pass on to the next generation a natural environment protected and enhanced for the future. 
• To lead the world in food, farming, and fisheries with a sustainable model of food production. 
• To be an outstanding organisation focused on making a difference, with world class delivery capability.

Department for Environment, Food & Rural Affairs www.gov.uk. 25 Year Environment Plan - GOV.UK www.gov.uk .

Supports partnering and customer engagement activities. Provides advice and information to external customers or provides support to teams working on larger engagement projects involving a variety of stakeholders.

Required to work with technical information and expected to draw on a number of sources to deliver required tasks.

These roles are office based and required to interact with internal and external customers.

These roles work to standardised procedures and are required to plan and organise their own work to achieve short term results.

As a Customer Engagement Administrator, your main responsibilities will be:

• Maintains customer focus, promoting good relationships with our customers and enhancing the environment Agency s reputation.
• Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the team s work.
• Chases and tracks information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities.
• May be required to monitor delivery of service and determine priorities to ensure service levels are maintained for the team in accordance with their area of delivery.
• May act as an initial point of contact for the team, communicating and filtering information to ensure technical and/or scientific advice and support is delivered accurately, and in a timely manner.
• Considers commercial implications of work undertaken.
• Operates and maintains data and information systems effectively. Ensures records are stored accurately, are up to date and readily accessible to facilitate team activities.

Essential Skills:

• Good level of literacy and numeracy required.
• Required to build relationships based on understanding customers needs and providing the service required.
• Required to use standard IT packages efficiently to deliver work and able to learn specialised systems as required.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Defra guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".