Summary: The Service Support Analyst role involves providing high-quality IT technical support services, focusing on 2nd and some 3rd line support within a fast-paced environment. The position requires effective incident management to maintain customer satisfaction and includes responsibilities such as diagnosing technical issues and mentoring junior team members. This contract role is set to begin on 14th April 2025 and lasts for an initial 3 months. The position requires on-site presence in London five days a week.

Key Responsibilities:

• Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus.
• Owning and resolving user issues through remote or on-site support.
• Providing high-quality solutions and workarounds within agreed SLAs.
• Assisting in the Problem Management process and contributing to service improvements.

Key Skills:

• Strong experience supporting complex Microsoft/Windows environments / IT systems in a large and diverse environment.
• Windows 11 configuration (imaging laptop, configuring mobiles).
• Supporting Azure, AAD - Active directory, Exchange Admin, Office365 Admin, etc.
• ServiceNow ticketing system.
• BAU support - e.g. troubleshooting Windows 11 issues.
• Supporting employee life cycle (new starters, leavers).
• Supporting Microsoft applications (Outlook issues and etc).
• Exceptional customer service skills with a history of delivering high levels of satisfaction including handling face to face customer support at the help desk.

Salary (Rate): £205

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT