Summary: The IT Service Desk Team Leader is responsible for supervising a team that provides support and solutions related to information and communications technology. This role involves managing service desk operations, ensuring timely responses to user requests, and providing project support. The position requires both technical expertise and leadership skills to resolve complex issues and maintain service quality. The role is based in London and operates on a hybrid working model.

Key Responsibilities:

• Manage a Service Desk team and lead the resolution of high-impact problems.
• Oversee calls related to information systems and ensure appropriate responses are provided.
• Ensure all requests for assistance are logged and responded to in a timely manner.
• Assist team members in helping users effectively utilize desktop systems and troubleshoot issues.
• Provide Out-Of-Hours cover as part of a rotation for IT service access calls.

Key Skills:

• Experience in motivating and managing individuals to meet work targets.
• Competence in problem-solving related to information systems and queries.
• Able to troubleshoot issues and manage escalations effectively.
• Strong communication skills to understand user needs and deliver solutions.
• Proven experience in project delivery and acting as a Technical Lead.
• Good knowledge of hardware, operating systems, and applications listed in the description.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT