Utilities Complaint Handler

Summary: The Utilities Complaint Handler role at Huntswood involves resolving customer issues related to billing, missed appointments, and meter problems for a leading utilities company. The position is based in Glasgow and offers a contract until the end of August 2025, with a start date of April 28, 2025. The role requires full-time in-office training, followed by a hybrid working arrangement. Candidates should have experience in investigating customer complaints, particularly in the utilities sector.

Key Responsibilities:

• Investigate and resolve customer complaints related to billing, missed appointments, and meter issues.
• Build and maintain relationships with customers to enhance their experience.
• Utilize in-house databases effectively to track and manage complaints.
• Communicate effectively with customers and team members.
• Work independently and collaboratively within a team environment.
• Demonstrate strong attention to detail in all tasks.
• Proficiently use MS Office, especially MS Word, for documentation and reporting.

Key Skills:

• Experience in investigating customer complaints, preferably in the utilities sector.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficiency in navigating in-house databases.
• Proficiency in MS Office, particularly MS Word.

Salary (Rate): 155

City: Glasgow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other