Technical Support Engineer

Job Title: Technical Support Engineer

Contract Roles: Escalations Manager & Support Engineer

UK-based | Hybrid (The Client has multiple UK Office)

Initial 3-6 Month Contract | Potential for Permanent Conversion

Start ASAP

The client is revolutionising how banks, fintechs, and software platforms integrate accounting and compliance features. Their modular, cloud-based solution allows partners to embed the clients trusted capabilities-like bookkeeping, tax compliance, payroll, and reporting-directly into their own products.

We're building a brand-new support team to help the client scale:

You'll be the first line of technical support, helping partners troubleshoot and resolve issues quickly and effectively. You'll work closely with engineering and product teams to ensure a seamless experience for our clients.

What we're looking for:

• Excellent English communication skills (written and verbal)
• Strong problem-solving mindset and technical troubleshooting experience
• Comfortable with on-call rotation (1 week in every 4)
• Based near the clients office (for future permanent conversion)

• Opportunity to convert to a permanent role after 3-6 months
• Work with a collaborative, forward-thinking team
• Make a real impact in the fintech space

On-Call Requirement:

All team members will participate in a 1-in-4 weekly on-call rotation (via PagerDuty app).

Interested or know someone who might be?

Newcastle upon Tyne, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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