Technical Account Manager R0286799

Summary: The Technical Support Engineer role in Belfast is a customer-facing position focused on supporting strategic customers with implementation and onboarding projects. The engineer will be responsible for providing 2nd and 3rd line IT support, managing customer relationships, and ensuring successful deployment of security products. This hybrid role requires strong communication skills and technical expertise in various IT domains, including cloud and network security. The position is offered on an 11-month contract basis.

Key Responsibilities:

• Supporting the cloud and on-premise security product deployments for assigned accounts.
• Act as a primary, single point-of-contact for assigned accounts.
• Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes.
• Perform quarterly systems health checks and service reviews.
• Become a champion by accelerating case closures or increasing visibility on pain points with their deployments.
• Create and deepen customer relationships by performing on-site customer visits.
• Analyse customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture.
• Assessing the customer's technical environment and requirements while managing expectations.

Key Skills:

• Proven 2nd and 3rd Line IT Support experience.
• Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues.
• Experience working with Cloud, Security or Network related products.
• Knowledge of enterprise applications and Web Application Security.
• Prior experience with Linux and other UNIX operating systems would be beneficial.
• Demonstrated aptitude for mastering new software applications.
• Knowledge of a Scripting language such as Perl, Python, Shell.
• Demonstratable experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2).

Salary (Rate): undetermined

City: Belfast

Country: Northern Ireland

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT