Systems Officer
Posted Today by Waterstones
Negotiable
Undetermined
Undetermined
Burton Upon Trent, England, United Kingdom
Summary: The Systems Officer role is a 6-month fixed-term contract based in Burton On Trent, focusing on maintaining stock flow and providing operational support within the Waterstones Book Hub. The position involves troubleshooting system issues, managing workloads, and ensuring timely deliveries, with full training provided. Candidates should possess enthusiasm and a willingness to learn, as well as technical understanding of Warehouse Management Systems. The role may transition into a permanent position based on performance.
Key Responsibilities:
- Supporting receipt processes and resolving system-related issues.
- Planning and managing workloads to ensure timely dispatch.
- Troubleshooting stock discrepancies and equipment faults.
- Ensuring accurate and timely store deliveries.
- Conducting software testing, writing test cases, and analysing data.
- WMS account maintenance.
- Providing hardware and software support.
- Incident management and escalation for site issues.
Key Skills:
- Technical and business understanding of a Warehouse Management System, ideally Blue Yonder.
- Enthusiasm and desire to learn processes and procedures.
- Experience with analysis and reporting of service and incident data.
- Excellent written and oral communication skills.
- Competent in using Microsoft Office Products.
- Ability to communicate service issues to non-specialists effectively.
- Strong organisational and planning skills.
- Excellent problem-solving skills and a can-do approach.
- Ability to work under pressure with multiple projects.
- Patient approach with a focus on the bigger picture.
- Excellent communication and influencing skills.
- Able to work cross-functionally and with minimal supervision.
- Ability to identify solutions and improvements proactively.
Salary (Rate): undetermined
City: Burton Upon Trent
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About the job
Systems Officer
6-month fixed term contract
Based in Burton On Trent
We are looking for a Systems Officer to join our friendly and dynamic team here at the Waterstones Book Hub in Burton On Trent. As a Systems Officer, you’ll play a key role in maintaining the smooth flow of stock from suppliers through the hub and into our book shops while providing hands-on support across both operational processes and system functionality. This is a busy and varied role where we will provide full training, we are looking for someone with enthusiasm and the desire to learn. You will be supporting the team with a variety of tasks that include testing system fixes or configuration changes, resolving operational issues, and ensuring seamless system performance. This role is for a 6-month fixed term contract, with the potential for this to transition into a permanent position. Please note we work on a shift pattern which includes: Monday–Friday 06:00-14:00 10:00–18:00 14:30–22:30 This is on a three-week rota and then every fourth week you would work Sunday to Thursday.
What you will be doing
Full training will be provided on the key responsibilities.
- Supporting receipt processes and resolving system-related issues.
- Planning and managing workloads to ensure timely dispatch.
- Troubleshooting stock discrepancies and equipment faults.
- Ensuring accurate and timely store deliveries.
- Conducting software testing, writing test cases, and analysing data.
- WMS account maintenance.
- Hardware and Software Support
- Incident Management – Being the point of escalation for the site, raising sales force tickets with third party system support and cascading information to the wider team.
What we need from you
- Technical and business understanding of a Warehouse Management System, ideally Blue Yonder.
- Enthusiasm and the desire to learn and understand processes and procedures.
- Experience with the analysis and reporting of service and incident data.
- Excellent written and oral communication skills.
- Competent in using Microsoft Office Products.
- Ability to effectively communicate service issues to non-specialists in an engaging and persuasive manner.
Person Profile
- Strong organisational and planning skills.
- Excellent problem-solving skills and a can-do approach.
- Ability to work under pressure with several projects running alongside each other to deliver to set timescales.
- Patient approach and the ability to understand the bigger picture.
- Excellent communication and influencing skills.
- Can work cross-functionally with other areas of the business.
- Able to work with minimal direct supervision, able to take on appropriate levels of responsibility and manage tasks through to successful completion.
- Able to look at bigger picture, identifying solutions and improvements for processes before they become problematic.
Why work for Waterstones
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers. If you have the relevant essential experience and you are interested, we would love to hear from you.