Summary: The role of Case Management Systems Administrator involves managing and configuring a case management solution within an established organization. The position requires collaboration with suppliers and internal teams to ensure the system meets operational needs, including implementing workflows and training users. This is a 12-month fixed-term contract with a hybrid working arrangement based in Bournemouth.

Key Responsibilities:

• Work with the supplier and the existing System Lead on the solution configuration, ensuring that it meets the requirements of the company's processes.
• Take action to fully understand the current end-to-end processes, requirements, and strategic ambitions to ensure that the final solution is configured to meet current and future needs.
• Where appropriate, work with the teams to create test scripts to ensure the system is performing and functioning as expected, and complete the full testing cycle, working with end users across relevant areas of responsibility.
• Produce finalized procedure and guidance documents for ongoing use within the service users.
• Prepare training materials and lead the delivery of the development to all relevant users.
• Deliver training on the UKVI and appeals and complaints workflow processes and case management solution to the relevant teams.
• Provide regular updates and reporting to the Project Manager to ensure that the overall project is on track and risks identified and mitigated.

Key Skills:

• Experience in case management systems administration.
• Strong understanding of workflow solutions and system configuration.
• Ability to create test scripts and conduct testing cycles.
• Excellent documentation and training material preparation skills.
• Strong communication and collaboration skills.
• Project management skills to provide updates and manage risks.

Salary (Rate): 45000

City: Bournemouth

Country: UK

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other