Summary: As a Stylist at AllSaints, you will serve as a vital connection between the brand's products and its customers, primarily working on the shop floor to provide styling advice and enhance customer experiences. Your role will also involve visual merchandising, store operations, and handling customer inquiries through both in-store and online channels. You will collaborate with the management team to achieve sales targets while maintaining the store's aesthetic and ensuring customer satisfaction. This position offers opportunities for personal and professional growth within the AllSaints brand.

Key Responsibilities:

• Style customers with the latest collections and provide exceptional brand experiences.
• Maintain store aesthetics and ensure product availability and standards are upheld.
• Handle stock replenishment, deliveries, and digital orders.
• Respond to first line customer queries via online customer service systems.
• Make service decisions to resolve customer issues while retaining loyalty.
• Greet customers and tailor approaches based on their visit purpose.
• Maintain staff areas to high standards and show pride in surroundings.
• Work collaboratively with peers and seek feedback for personal growth.
• Spend 30-50% of time on online customer service, including occasional work from home.
• Partner with customer experience team leaders for coaching and escalation of complex queries.

Key Skills:

• Friendly and attentive with excellent customer interaction skills.
• Awareness and knowledge of the AllSaints brand and values.
• Can-do attitude with enthusiasm for customer engagement.
• Good problem-solving skills, able to work under pressure.
• Tech-savvy with experience in processing transactions and using digital tools.
• Active awareness of brand campaigns and product launches.
• Excellent attention to detail.
• Confident communication skills.
• Passion for fashion and ability to represent the AllSaints brand.

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Retail