sr programme manager - it infrastructure transformation ai ops
Posted Today by 1770278696
£1,000 Per day
Undetermined
Undetermined
city of london, london
Summary: The role of Senior Technical Programme Manager focuses on leading global infrastructure and network transformation initiatives within a major telecom company. The position requires a candidate with significant experience in managing high-profile projects and the ability to navigate ambiguity while driving innovative solutions. The successful candidate will oversee cross-functional teams and ensure alignment with business strategies, particularly in AI Ops and customer experience. Strong leadership presence and gravitas are essential due to the high visibility of the role at the CEO level.
Key Responsibilities:
- Identify, design, and mature delivery models across Business, Digital, Networks, and customer experience journeys.
- Manage ambiguity and ownership gaps in the operating environment, developing innovative plans.
- Oversee cross-functional teams of PMs, POs, and BAs, providing coaching and leadership to junior talent.
- Deliver high-profile global projects with significant budgets, ensuring successful outcomes.
- Bridge technical complexity with customer experience and go-to-market planning.
- Implement a NaaS-based networking platform to enhance service delivery and customer connectivity.
Key Skills:
- Experience delivering high-profile global projects with budgets around £15m Capex and £70m programme budget.
- Background in managing large-scale infrastructure delivery within the telecom sector.
- Ability to connect technical aspects with customer experience and go-to-market strategies.
- Experience leading and coaching cross-functional teams.
- Familiarity with NaaS networking projects.
Salary (Rate): £1,000 per day
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
Senior Technical Programme Manager - IT Infrastructure transformation /Global Scale / AI Ops
My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale
Due to high profile of this at CEO level, we require somebody with gravitas and clear leadership presence
MUST HAVE
- Ability to identify, design and mature delivery model spanning Business, Digital, Networks, CEX journeys, Proposition/GTM as well as interdependencies with key business strategy decisions around AI Ops, Architecture design and Channel strategy
- The operating environment for above is highly ambiguous with ownership gaps so whoever we bring in must be highly comfortable with that uncertainty and highly innovative on plan development
Essential Skills
- Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget)
- Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer-experience and GTM planning
- Role will oversee cross-functional team of PMs, PO's, BA's - coaching and leadership of more junior talent essential.
- Experience of working in the telco sector on major infrastructure transformation programmes
- NaaS Networking project experience
Programme Overview
Our telco client is putting into place a new infrastructure technology which will transform how they deliver connectivity to businesses in the UK. Our client are evolving and upgrading their existing portfolio capabilities with a smart, modern setup that's more reliable and easier to use for its customers and easier to manage for their teams and customers.
This change means our client can offer better service, more flexibility, and quicker responses to what its customers need, whether that's connecting to the cloud, switching network services, scaling up bandwidth, or improving security.
The scope for the programme includes:
- A NaaS-based networking platform providing customers a single pane of glass: Always-On, Flexible, Secure and Future-ready.
- Support multiple service types offering public and private connectivity over a common access with seamless digital provisioning for B2B retail and wholesale channels
- Designed to provide unique capabilities vs. competitors. The platform will evolve to offer data observability, data sovereignty, embedded network security, and virtualisation
- Built on BT's 21CN network unmatched for reach, resilience, security and QoS
- Leverages components and incorporates learning from other transformation programmes
- The initiative is currently in design phase, working towards readiness for technical delivery over the next quarter.
The deadline for submission is 2pm on Thursday 5th Feb with interviews taking place next week. So don't delay and apply ASAP to be considered
Randstad Technologies is acting as an Employment Business in relation to this vacancy.