Summary: The ServiceNow Lead/Architect role in London requires an experienced professional with a strong background in ServiceNow, particularly in legal services management. The position involves collaborating with teams to translate requirements into functional specifications, configuring and customizing ServiceNow modules, and ensuring successful adoption through training and support. The candidate should have a minimum of 6 years of relevant experience and a deep understanding of organizational processes and workflows.

Key Responsibilities:

• Collaborate with teams to understand their requirements and pain points, translating them into functional specifications.
• Design, configure, and customize ServiceNow modules for legal service processes such as Sales And Order Management / Network Inventory Management.
• Implement best practices for legal service management using ServiceNow, ensuring alignment with organizational goals.
• Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions.
• Perform system testing, troubleshooting, and issue resolution during the implementation phase.
• Collaborate with technical teams to define integrations with other systems and applications.
• Stay updated with ServiceNow platform advancements and legal industry trends.
• Provide ongoing support to end-users, addressing queries and issues related to the ServiceNow platform.
• Document processes, configurations, and solutions to create comprehensive user guides and training materials.

Key Skills:

• Minimum 6 years of experience as a functional consultant or business analyst in legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• Excellent communication and interpersonal skills.
• In-depth understanding of processes and workflows within organizations.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT