Summary: The role involves working as a ServiceNow CSDM/CMDB consultant for a global leader in building and industrial solutions, focusing on the management and enhancement of their ServiceNow platform. The consultant will support the continuous optimization of digital tools to facilitate the company's digital transformation. Key responsibilities include governance of the CMDB, structured monitoring of the CSDM deployments, and improving user experience. The position requires expertise in CMDB, CSDM, and data governance, along with experience in developing dashboards and optimizing ITSM processes.

Key Responsibilities:

• Support the Product Owner in defining CMDB data governance.
• Establish structured monitoring of the CMDB and CSDM deployments.
• Design and develop a dashboard for monitoring CMDB data quality.
• Enhance user experience and usage of the CMDB for various stakeholders.
• Deliver documentation and establish a governance framework for the CMDB.
• Develop a CMDB quality dashboard with key indicators.
• Provide recommendations and concrete actions to facilitate CMDB usage and adoption.

Key Skills:

• ServiceNow / Confirmed
• CSDM / Expert
• CMDB / Confirmed
• Fluent in English

Salary (Rate): undetermined

City: Courbevoie

Country: France

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT