ServiceNow Business Analyst
Posted 2 weeks ago by US3 Consulting on Linkedin
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The ServiceNow Business Analyst role at US3 Consulting involves supporting a high-impact transformation program in the UK, focusing on designing and operationalizing ITSM processes. Candidates should have 3+ years of relevant experience in ServiceNow and business analysis, with a strong emphasis on stakeholder management and service transition. The position is hybrid, requiring at least two days a week in the office, and is contract-based for a minimum of six months. Immediate availability is preferred for this fully allocated role.
Key Responsibilities:
- Shape and implement ServiceNow workflows, focusing on Incident, Request, Change, and Knowledge processes.
- Collaborate with external stakeholders to align service design elements and support models.
- Contribute to Early Life Support and post go-live planning for operational readiness.
- Partner with the Service Transition Lead to deliver critical milestones on schedule.
- Support the design and delivery of service solutions following ITIL v3 best practices.
- Complete Service Design Packs and Service Assurance Checklists ahead of platform launch.
- Liaise with Internal Service Owners, Product Owners, and Service Providers for go-live readiness.
Key Skills:
- Experience in Service Transition, Service Design, or ITSM implementation.
- Strong knowledge of ITIL v3/v4, especially Service Transition, Change, Incident, and Readiness.
- Proven ability in stakeholder management and vendor coordination.
- Familiarity with ServiceNow workflows and service process alignment.
- Delivery experience in complex, multi-vendor environments.
- Early Life Support planning experience (optional).
- Hands-on with Service Design Pack and Service Assurance Checklists (optional).
- Involvement in go-live readiness activities (optional).
- Background in large-scale transformation programs (optional).
- Strong communication and documentation abilities (optional).
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT