ServiceNow Architect ITSM/SPM & ServiceNow Strategic Portfolio Management (SPM) Architect Roles - Pasadena, CA /Remote

ServiceNow Architect ITSM/SPM & ServiceNow Strategic Portfolio Management (SPM) Architect Roles - Pasadena, CA /Remote

Posted 1 day ago by 1756549425

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Negotiable
Outside
Hybrid
USA
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Business Case Business Requirements Computer Science ICAS Chartered Accountant (CA) Information Technology Infrastructure Library Input/Output IT Service Management Life Cycle Planning Management Microsoft 365 Microsoft Office Portfolio Management Project Management ServiceNow

Summary: The role involves serving as a ServiceNow Architect specializing in ITSM and Strategic Portfolio Management (SPM), with responsibilities including managing and implementing service management solutions based on ServiceNow. The position requires collaboration with solution architects and leading project teams to ensure successful installations and transitions. Candidates should possess extensive knowledge of ServiceNow and ITIL processes, along with strong leadership and analytical skills. The role can be performed remotely or from Pasadena, California, for a duration of six months.

Key Responsibilities:

  • Managing and implementing service management technical solutions based on ServiceNow.
  • Matching business requirements with toolset functionality.
  • Leading the team that implements the developed solution.
  • Guiding the Tools Workstream Project Team to ensure solutions meet business requirements.
  • Participating in all aspects of the transition project from pursuit support to post go-live support.
  • Estimating project costs and timelines, assisting with project plan build, and acquiring resources.
  • Building the SI Practice ServiceNow Capabilities.
  • Supporting the Solution Team in developing content for the client life cycle.
  • Understanding the business use of SNOW configurations and their downstream impacts.
  • Developing positive working relationships in a distributed team.
  • Managing deadlines and working under pressure.
  • Possessing a minimum of 3 years IT leadership experience.
  • Having at least 5 years of ServiceNow development and support experience.
  • Desiring ServiceNow accreditation as a professional ServiceNow Engineer.
  • Exhibiting excellent analytical and problem-solving skills.
  • Being proficient with all Microsoft Office applications.

Key Skills:

  • Extensive knowledge of ServiceNow.
  • Solid technical knowledge of client/server applications and infrastructure requirements.
  • Proficient ITIL Process knowledge.
  • Ability to understand business use of SNOW configurations.
  • Strong leadership and team collaboration skills.
  • Ability to work under pressure and manage deadlines.
  • Minimum of 3 years IT leadership experience.
  • At least 5 years ServiceNow development and support experience.
  • ServiceNow accreditation as a professional ServiceNow Engineer desired.
  • Excellent analytical and problem-solving skills.
  • Bachelor's degree in Computer Science or related field (not required in exchange for working experience).
  • Proficient with all Microsoft Office applications.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role 1: Service Now Architect ITSM/SPM (Strategic Portfolio Management) - Pasadena, CA - 6 Months

Role 2: ServiceNow Strategic Portfolio Management (SPM) Architect -REMOTE - 6 Months

Role 1: Service Now Architect ITSM/SPM (Strategic Portfolio Management) - Pasadena, CA (West Coast) - 6 Months

Service Now Architect ITSM / SPM (Strategic Portfolio Management)

Location: US, West Coast (Pasadena)

Duration: 6 Months

Tax Term: W2

Job Description:

ITSM/SPM or SPM Architect:

  • Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.
  • This role is accountable and responsible for matching business requirements with toolset functionality.
  • Leading the team that implements the developed solution.
  • This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution.
  • They will participate in all aspects of the transition project from pursuit support, to post go-live support.
  • This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
  • Building the SI Practice ServiceNow Capabilities.
  • When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development.
  • Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
  • Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration.
  • Understand the business use of SNOW configurations
  • Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
  • Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital.
  • Ability to work under pressure and manage to deadlines
  • A minimum of 3 years IT leadership experience as a team lead, project manager, or service delivery manager.
  • At least 5 years ServiceNow development and support experience
  • ServiceNow accreditation as a professional ServiceNow Engineer desired
  • Excellent analytical and problem solving skills
  • Bachelor s degree in Computer Science or related field (not required in exchange for working experience)
  • Proficient with all Microsoft Office applications65

Role2: ServiceNow Strategic Portfolio Management (SPM) Architect -REMOTE - 6 Months

Strategic Portfolio Management (SPM) Architect

Location: Remote
Duration: 6 Months

Tax Term: W2

Job Description:

ITSM/SPM or SPM Architect:

Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.

  • This role is accountable and responsible for matching business requirements with toolset functionality.
  • Leading the team that implements the developed solution.
  • This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution.
  • They will participate in all aspects of the transition project from pursuit support, to post go-live support.
  • This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
  • Building the SI Practice ServiceNow Capabilities.
  • When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development.
  • Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
  • Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration.
  • Understand the business use of SNOW configurations
  • Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
  • Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital.
  • Ability to work under pressure and manage to deadlines
  • A minimum of 3 years IT leadership experience as a team lead, project manager, or service delivery manager.
  • At least 5 years ServiceNow development and support experience
  • ServiceNow accreditation as a professional ServiceNow Engineer desired
  • Excellent analytical and problem solving skills
  • Bachelor s degree in Computer Science or related field (not required in exchange for working experience)
  • Proficient with all Microsoft Office applications65
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