Service Planner

Summary: The Service Planner role focuses on providing exceptional customer service by managing gas and electric service requests from initial inquiry to completion. The position requires strong communication skills and the ability to coordinate various aspects of service connections, including documentation and permitting. The ideal candidate will have experience with SAP and knowledge of utility services. This role is based in San Jose, California, and is not remote-friendly.

Key Responsibilities:

• Serve as the main liaison for customers and businesses requesting new gas and electric service connections
• Manage service requests end-to-end, ensuring a smooth and efficient customer experience
• Calculate load requirements based on customer needs and service specifications
• Create, update, and execute service order documentation in SAP throughout the project lifecycle
• Coordinate and secure necessary permits for new service construction
• Ensure all work meets established company standards as well as state and federal regulations

Key Skills:

• Strong customer service and communication skills
• Experience with SAP or similar systems is a plus
• Knowledge of utility services (gas/electric) and permitting processes is preferred
• Bachelor's degree preferred

Salary (Rate): £37.50 hourly

City: San Jose

Country: United States

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Now Hiring: Service Planner (Gas & Electric)

We're looking for a detail-oriented and customer-focused Service Planner! In this role, you'll act as the primary point of contact for customers, guiding new gas and electric service requests from initial inquiry through completion.

What You'll Do:

• Serve as the main liaison for customers and businesses requesting new gas and electric service connections
• Manage service requests end-to-end, ensuring a smooth and efficient customer experience
• Calculate load requirements based on customer needs and service specifications
• Create, update, and execute service order documentation in SAP throughout the project lifecycle
• Coordinate and secure necessary permits for new service construction
• Ensure all work meets established company standards as well as state and federal regulations

What We're Looking For:

• Strong customer service and communication skills
• Experience with SAP or similar systems is a plus
• Knowledge of utility services (gas/electric) and permitting processes is preferred
• Bachelor's degree preferred

EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To find out more about Progressive please visit www.progressiverecruitment.com