Summary: The Service Management Lead role is a critical three-month contract position focused on stabilizing service operations and mitigating risks within a leading organization. The successful candidate will oversee operational stability and manage a significant number of critical risk issues. This position requires strong expertise in service management frameworks and effective stakeholder communication. The role offers an opportunity to make a meaningful impact in a complex service environment.

Key Responsibilities:

• Lead the Golden Quarter Risk Mitigation Plan and Operational Stability workstreams to ensure service stability.
• Drive risk mitigation and oversee the resolution of approximately 200 critical risk issues.
• Provide operational oversight for BAU Service Management, including Incident and Change Management.
• Support Head Office Service Management across all key activities.

Key Skills:

• Strong experience as a Service Management Lead or similar role.
• Expertise in ITIL & IT Service Management (ITSM) frameworks.
• Proven ability to manage Incident and Change Management processes.
• Strong stakeholder management and communication skills.
• Ability to work within a fast-paced, high-risk environment.

Salary (Rate): undetermined

City: Salford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other