Service Management Enterprise Architect
Posted 4 days ago by Intec Select Ltd
£800 Per day
Inside
Hybrid
Salford
Summary: The Service Management Enterprise Architect role involves leading the architectural design and implementation of a new enterprise CMDB for a global retail organization undergoing a significant service management transformation. The position requires collaboration across various teams to ensure the CMDB aligns with enterprise architecture standards and ITSM best practices. The architect will provide guidance and support for the delivery and operational readiness of the service management platform. This is a contract position with a hybrid working arrangement based in Salford.
Key Responsibilities:
- Provide end-to-end architectural ownership for a new CMDB and service management platform
- Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
- Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
- Support service taxonomy, dependency mapping, and service-centric operating models
- Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
- Translate architecture into clear guidance to support delivery and go-live readiness
Key Skills:
- Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar)
- Strong understanding of CMDB design, data models, and multi-source integrations
- Solid grounding in ITIL and service management operating models
- Experience working within enterprise architecture and design governance
- Confident stakeholder engagement across technical and non-technical teams
- Comfortable operating in fast-moving, ambiguous environments
Salary (Rate): £800/day
City: Salford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Enterprise Service Management Architect
Overview:
A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.
This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.
Role & Responsibilities:
- Provide end-to-end architectural ownership for a new CMDB and service management platform
- Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
- Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
- Support service taxonomy, dependency mapping, and service-centric operating models
- Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
- Translate architecture into clear guidance to support delivery and go-live readiness
Essential Skills & Requirements:
- Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar)
- Strong understanding of CMDB design, data models, and multi-source integrations
- Solid grounding in ITIL and service management operating models
- Experience working within enterprise architecture and design governance
- Confident stakeholder engagement across technical and non-technical teams
- Comfortable operating in fast-moving, ambiguous environments
Contract Details:
Contract: Initial 3 months
Start: ASAP
Location: Hybrid 3X per week – Salford
£700 - £800 per day – Inside IR35
Enterprise Service Management Architect