Service Management Consultant, ITIL4, Hybrid
Posted 1 day ago by Sanderson Recruitment Plc
£625 Per day
Inside
Hybrid
Manchester, UK
Summary: The Service Management Consultant role focuses on leveraging ITIL v4 practices to enhance service management processes within an industry-leading organization. The position requires a strong background in designing and implementing ITSM processes, with an emphasis on continuous improvement and stakeholder engagement. The consultant will work in a hybrid capacity, spending three days on-site. This role is engaged through an umbrella company, with a competitive daily rate.
Key Responsibilities:
- Manage & optimise ITSM processes eg Incident, Request, Problem and Service Transition ensuring alignment with ITIL v4 principles.
- Ensure consistent service delivery across IT operations and business services.
- Drive adoption of ITIL practices across teams and (including stakeholders).
- Liaise with technical & business teams to drive and improve process efficiency and customer experience.
- Support and drive continuous improvement initiatives and contribute to ITSM reporting & governance.
- Assist in rollout of new ITIL aligned practices and frameworks.
Key Skills:
- ITIL 4 certification.
- Strong knowledge and experience in ITSM process management across ITIL v4 practices.
- Ability and proven experience of embedding and ensuring adoption of ITIL practices within an organisation.
- Strong stakeholder management skills.
- Familiarity with service transition activities.
Salary (Rate): £625 per day
City: Manchester
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Management Consultant, ITIL4
Hybrid working - 3 days on site
£525 - £625 per day (umbrella engagement)
Our client, an industry leading and national business, is looking to hire a Service Management Consultant with a strong background in ITIL v4-aligned practices.
The successful candidate will have a strong background in designing and implementing key service management processes.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Responsibilities:
- Manage & optimise ITSM processes eg Incident, Request, Problem and Service Transition ensuring alignment with ITIL v4 principles.
- Ensure consistent service delivery across IT operations and business services.
- Drive adoption of ITIL practices across teams and (including stakeholders).
- Liaise with technical & business teams to drive and improve process efficiency and customer experience.
- Support and drive continuous improvement initiatives and contribute to ITSM reporting & governance.
- Assist in rollout of new ITIL aligned practices and frameworks.
Essential Experience:
- ITIL 4 certification.
- Strong knowledge and experience in ITSM process management across ITIL v4 practices.
- Ability and proven experience of embedding and ensuring adoption of ITIL practices within an organisation.
- Strong stakeholder management skills.
- Familiarity with service transition activities.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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