Service Desk Technician
Posted 1 day ago by TipTopJob
£30,000 Per year
Undetermined
Hybrid
Bristol, England, United Kingdom
Summary: The Service Desk Technician role in North Bristol involves providing IT support to external clients through various communication channels. The position requires collaboration within a skilled team, adherence to service level agreements, and the ability to escalate issues as necessary. The successful candidate will have relevant IT experience and strong customer service skills. This is an urgent vacancy, encouraging early applications.
Key Responsibilities:
- Provide IT support through email, ticketing system, or phone to external customers.
- Work within a skilled team and escalate tickets when necessary.
- Ensure adherence to agreed service level agreements.
Key Skills:
- Experience in an MSP/IT Consultancy.
- Relevant qualification in IT.
- Experience in Azure and M365.
- Good understanding of networking basics.
- Experience with Active Directory, DNS, DHCP.
- Excellent customer service skills.
- Strong written and verbal communication skills.
Salary (Rate): £30,000 yearly
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Service Desk Technician : North Bristol (Hybrid) : GBP23k:GBP30k
I am seeking a Service Desk Technician to work within an established team, supporting a host of external clients on their IT needs. The successful Service Desk Technician will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.
Benefits
- 24 days holiday + bank holiday increasing over time
- Your birthday off
- 4% pension contribution
- Enhanced maternity and paternity leave
- Electric car salary scheme
- Life insurance
- Healthcare Cashplan
- Social events
As the successful Service Desk Technician, you will have experience in some of the following:
- Experience in an MSP/ IT Consultancy
- Have a relevant qualification in IT
- Experience in Azure and M365
- A good understanding of the basics of networking
- Experience with Active Directory, DNS, DHCP
- Excellent customer service skills
- Excellent communication skills both written and verbal
This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of Service Desk Technician or are looking for something similar, Alex MacDermott directly. If you are interested in this position please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.