Service Desk Technician (FTC)
Posted 1 day ago by Dunelm
Negotiable
Fixed-Term
Hybrid
Leicester, England, United Kingdom
Summary: This role is for a Service Desk Technician on a 1-year fixed-term contract based in Leicester, England. The position involves providing technical support to colleagues across various locations, ensuring smooth operation of technology. The technician will be the first point of contact for tech-related issues and will work alongside teams focused on automation and development. The role offers opportunities for career growth within a supportive environment.
Key Responsibilities:
- Provide technical support to colleagues across more than 200 locations.
- Resolve issues and fulfill requests related to technology.
- Act as the first point of contact for tech-related inquiries.
- Participate in on-call support for emergency issues outside of core working hours.
- Collaborate with Automation & Development teams to enhance systems and drive efficiency.
- Work with Colleague Technology Engineering to manage and develop end-user devices and applications.
Key Skills:
- Technical support experience.
- Familiarity with ServiceNow and automation tools like UIPath.
- Strong problem-solving skills.
- Ability to work collaboratively in a team environment.
- Excellent communication skills.
Salary (Rate): undetermined
City: Leicester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: IT
Overview This is a 1-year fixed term contract This role is based out of our Leicester offices. We operate a hybrid working policy.
About Us There’s no place like home. And there’s no better feeling than helping others feel truly at home. At Dunelm, that’s exactly what we do. We’re proud to be the UK’s number one homewares retailer – not just because we offer great products, but because we genuinely care. About our customers, our colleagues, and creating spaces that feel just right.
About The Area As a Service Desk Technician, you’ll be part of our Colleague Technical Support Team – the team that keeps our technology running smoothly across more than 200 locations, including stores, offices, manufacturing sites, and distribution centres. Whether it’s resolving an issue or fulfilling a request, you’ll be the first point of contact for colleagues who need a helping hand with their tech. Outside of core working hours there is an on-call facility for any emergency issues, ensuring technology is working 24/7.
You’ll Be Working Alongside Automation & Development – the team enhancing our systems through ServiceNow and driving efficiency with automation tools like UIPath. Colleague Technology Engineering – the experts managing and developing our end-user devices, operating systems, and applications. Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite. Find your happy place.