Service Desk -- Level 1 Support
Posted 3 days ago by ST Global Tech LLC
Negotiable
Undetermined
Undetermined
Chester, England, United Kingdom
Summary: The Service Desk -- Level 1 Support role is based in Chester, UK, and requires multilingual support, specifically in French and Spanish, with an additional requirement for Portuguese. The position focuses on providing technical assistance and customer service, troubleshooting application issues, and adhering to established Service Desk processes. Candidates must demonstrate effective communication skills and the ability to prioritize tasks in a team-oriented environment.
Key Responsibilities:
- Provide Level 1 technical support to end users.
- Troubleshoot and research application issues.
- Explain technical information to end users effectively.
- Set priorities and handle multiple tasks efficiently.
- Adhere to Service Desk processes and procedures.
- Contribute positively to team targets and objectives.
- Share knowledge and communicate constructively with team members.
- Demonstrate a willingness to learn new skills and consider different ideas.
Key Skills:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Excellent customer service skills.
- Ability to troubleshoot application issues.
- Effective verbal and written communication skills.
- Ability to prioritize tasks.
- Team player with a positive attitude.
- Willingness to learn and adapt.
Salary (Rate): undetermined
City: Chester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Service Desk -- Level 1 Support
Location: Chester, UK
Contract
Language requirements - Below is the requirement:
- Resource 1: French
- Resource 2: Spanish
- Resource 3: Spanish + Portuguese
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player:
- Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.