Service Desk
Posted 2 weeks ago by W3Global
Negotiable
Undetermined
Onsite
Havant, England, United Kingdom
Summary: The Service Desk role based in Havant, UK, is focused on providing Level 1 support to end users, particularly in laptop enrollment and basic troubleshooting. Candidates should have 1-3 years of experience in IT service desk or technical support roles and must demonstrate strong communication skills and a commitment to customer satisfaction. The position requires familiarity with IT service management tools and basic networking concepts. This is an onsite role for a duration of 6 months.
Key Responsibilities:
- Provide Level 1 Service Desk support to end users.
- Focus on laptop enrolling and basic troubleshooting.
- Resolve user calls related to IT services.
- Log and track incidents via a ticketing system.
- Communicate effectively with end users and internal teams.
Key Skills:
- 0-2 years of experience in IT service desk or technical support roles.
- Basic understanding of laptop hardware/software configurations.
- Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
- Experience with BMC Remedy or similar ticketing tools.
- Good understanding of Windows Operating systems (Windows 7, 10, and 11).
- Knowledge of IT security, ITIL, and compliance issues related to endpoint management.
- Excellent communication and customer service skills in English.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Hands-on experience with enrolling laptops or endpoint devices.
Salary (Rate): undetermined
City: Havant
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Havant, UK
Duration of contract: 6 months
Onsite role
Please submit the relevant profiles focused on service desk L-1 role with experience of 1-3 yrs only. candidate should be from Havant or near by.
Role definition
This role will be responsible for providing Level 1 Service Desk support to end users, particularly focusing on laptop enrolling, basic troubleshooting, and resolving user calls related to IT services. The ideal candidate will demonstrate strong communication skills, fundamental technical knowledge, and a keen focus on customer satisfaction.
Expected Qualification And Critical Experiences
- 0-2 years of experience in IT service desk or technical support roles.
- Basic understanding of laptop hardware/software configurations.
- Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
- Ability to enroll and support user devices as per organizational standards.
- Experience in logging and tracking incidents via a ticketing system.
- Working knowledge or experience with BMC Remedy or any similar ticketing tools is required.
- Proven ability to communicate effectively with end users and internal teams in English.
Mandatory Skills
- Good understanding & knowledge on Windows Operating systems Windows 7,10 and 11 and general troubleshooting steps.
- Good understanding of IT security, ITIL and compliance issues related to endpoint management
- Excellent communication and customer service skills in English.
- Ability to guide users through common technical issues.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Hands-on experience with enrolling laptops or endpoint devices.
Good to Have
- Exposure to ITIL framework or similar service management practices.
- Familiarity with service desk tools like ServiceNow, Remedy, or equivalent.
- Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions.