Service Desk Associate
Posted 2 weeks ago by Queen Square Recruitment
Negotiable
Undetermined
Hybrid
Crawley, England, United Kingdom
Summary: The Service Desk Associate role is a junior-level position focused on delivering exceptional IT support within a dynamic environment. This contracting opportunity allows individuals to gain valuable industry experience while working for a leading organization. Associates will serve as the first point of contact for IT support requests and will be responsible for troubleshooting and resolving various technical issues. The role requires a proactive attitude and offers pathways for future career growth in IT support.
Key Responsibilities:
- Serve as the first point of contact for IT support requests via calls, emails, chat, and ticketing systems.
- Log and track incidents, ensuring timely resolution.
- Reset passwords and assist users in regaining access to systems.
- Troubleshoot minor software and hardware issues efficiently.
- Help with basic configuration and setup tasks.
- Identify and escalate complex issues as needed.
- Document all incidents and resolutions accurately.
- Contribute to building and updating knowledge base articles.
- Recognize trends in user issues to prevent future problems.
- Maintain a positive attitude and professional communication at all times.
Key Skills:
- Excellent verbal and written communication skills.
- Technical proficiency at Level 1.5 support.
- Strong problem-solving and analytical skills.
- Ability to multitask effectively in a fast-paced environment.
- Positive attitude with a proactive approach to work.
- Experience with CRM tools (desirable).
- Ability to adapt quickly and handle unexpected situations with confidence (desirable).
Salary (Rate): undetermined
City: Crawley
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
Service Desk Associate - Junior Level Role - Great Opportunity
Are you passionate about delivering exceptional IT support and eager to develop your career in a dynamic environment? We are seeking motivated Service Desk Associates to join our team on a contracting basis. This role offers the opportunity to work within a leading organization, providing vital technical support and gaining valuable industry experience.
Location: Crawley, UK
Role Type: Contract (6 months)
Mode of Working: Hybrid (Office-based with 5 days in the office)
Working Conditions: 24x7 shift pattern with rotational days off
Why Join Us?
- Get associated with a reputable brand in the IT industry.
- Enhance your technical skills through real-world service desk experience.
- Open pathways for future career growth with a global organization.
Your Responsibilities:
- Serve as the first point of contact for IT support requests via calls, emails, chat, and ticketing systems.
- Log and track incidents, ensuring timely resolution.
- Reset passwords and assist users in regaining access to systems.
- Troubleshoot minor software and hardware issues efficiently.
- Help with basic configuration and setup tasks.
- Identify and escalate complex issues as needed.
- Document all incidents and resolutions accurately.
- Contribute to building and updating knowledge base articles.
- Recognize trends in user issues to prevent future problems.
- Maintain a positive attitude and professional communication at all times.
Ideal Candidate Profile:
- Excellent verbal and written communication skills.
- Technical proficiency at Level 1.5 support.
- Strong problem-solving and analytical skills.
- Ability to multitask effectively in a fast-paced environment.
- Positive attitude with a proactive approach to work.
Desirable Skills:
- Experience with CRM tools.
- Ability to adapt quickly and handle unexpected situations with confidence.
Additional Perks:
- Opportunity to work in a renowned organization.
- Develop skills that can propel your career forward in IT support and beyond.
If you’re ready to take your support skills to the next level and be part of a dynamic team, we’d love to