Service Desk Analyst, O365, Win 11, Intune, Hybrid
Posted 1 week ago by Sanderson Recruitment Plc on JobServe
£500 Per day
Inside
Hybrid
City of London, UK
Summary: The Service Desk Analyst role involves providing 1st and 2nd line desktop support within a banking environment, focusing on technologies such as Windows 11, O365, and Citrix. The position requires excellent customer service skills, particularly in engaging with VIP clients. The role is hybrid, allowing for a mix of remote and on-site work. Candidates should have experience in ITIL environments and be adept at managing hardware and software support tasks.
Key Responsibilities:
- Win 11 installation and support
- O365 support
- Citrix support
- 1st line and 2nd line technical support
- Hardware support for laptops and hand-held devices
- Updating the asset management inventory
- Experience working in an ITIL environment
- Active Directory management
- VIP support
- Supporting meeting rooms and meeting room technology
- Intune support
Key Skills:
- Experience in desktop support and service desk roles
- Proficiency in Windows 11 and O365
- Knowledge of Citrix and Intune
- Strong customer service skills
- Ability to engage with VIP clients
- Experience in an ITIL environment
- Active Directory management skills
- Technical troubleshooting skills
Salary (Rate): £500
City: City of London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT