Service Desk Analyst

Summary: The Service Desk Analyst role involves providing on-site IT support, focusing on resolving high-priority and complex support cases. The position requires independent handling of Level 1 and Level 2 incidents and service requests, along with effective coordination with remote teams. Essential skills include technical troubleshooting and proficiency in Microsoft technologies, particularly in Windows operating systems.

Key Responsibilities:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Key Skills:

• Previous experience supporting hardware systems and Windows operating systems
• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Salary (Rate): undetermined

City: Rushden

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Ref: 113775

Service Desk Analyst/IT Support/Windows/On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

• Previous experience supporting hardware systems and Windows operating systems
• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, or (see below)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process