Service Desk Analyst
Posted 3 days ago by Reed Technology
£150 Per day
Inside
Hybrid
Liverpool, UK
Summary: A Service Desk Analyst is needed for a client based in Liverpool, primarily working remotely with one on-site day per week. The role involves providing first-line support for client-facing software and collaborating with internal teams. Ideal candidates will have a passion for IT support and thrive in a fast-paced environment.
Key Responsibilities:
- First-line support via phone and email
- Incident management using ServiceNow
- Troubleshooting and resolving technical issues
- Managing ticket queues and escalations
- Collaborating with internal teams
- Supporting software like O365, Windows 10/11, SharePoint, and more
Key Skills:
- Strong customer service skills
- Experience in 1st Line IT support
- Excellent communication and problem-solving abilities
- Familiarity with ServiceNow and ITIL practices
- Knowledge of O365, Windows, SharePoint
Salary (Rate): £150 per day
City: Liverpool
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Service Desk Analyst
Remote/Liverpool (on site once a week)
£150 per day (Inside IR35)
6 months +
A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.
Responsibilities-
First-line support via phone and email
Incident management using ServiceNow
Troubleshooting and resolving technical issues
Managing ticket queues and escalations
Collaborating with internal teams
Supporting software like O365, Windows 10/11, SharePoint, and more
Experience required-
Strong customer service skills
Experience in 1st Line IT support
Excellent communication and problem-solving abilities
Familiarity with ServiceNow and ITIL practices
Knowledge of O365, Windows, SharePoint