Summary: The Service Desk Analyst role involves providing 1st and 2nd line support primarily to German-speaking clients in Livingston, UK. The position requires effective incident management and adherence to service level agreements while supporting a diverse IT infrastructure. Strong communication skills in both German and English are essential, along with a passion for technology and problem-solving abilities.

Key Responsibilities:

• Provide effective 1st & 2nd line support to German Client colleagues via the Service Desk.
• Log, record, and prioritise all incidents received into the Service Desk.
• Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines.
• Ensure online incidents and requests are assigned and dealt with in line with SLAs.
• Advise and assist team members with service provision.
• Deal with queries in a calm, swift, and customer-focused manner.
• Provide 1st & 2nd line support for all of Client’s IT infrastructure.
• Fulfil user administration requests and provision all IT Infrastructure Technologies.

Key Skills:

• Excellent language skills in German and English, both spoken and written.
• A passion for technology.
• Excellent communication and problem-solving skills.
• Good time management.
• Ability to work on own initiative and to multi-task under pressure.
• Ideally previous experience on a Service Desk (not necessary).

Salary (Rate): undetermined

City: Livingston

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT