Service Desk Analyst
Posted 2 days ago by Summer Browning Associates on CVLibrary
Negotiable
Undetermined
Onsite
Glasgow
Summary: The Service Desk Analyst role at Summer-Browning Associates involves providing 1st line support within a Central Government client environment for an initial 6-month period, with the possibility of extension. The position requires active SC clearance and a strong background in Service Desk operations, focusing on incident triage and resolution. The role is 100% onsite in Glasgow, emphasizing support for end-user computing and collaboration with 2nd line teams. Candidates should possess knowledge of various Microsoft operating systems and remote working technologies.
Key Responsibilities:
- Provide 1st line support within the Service Desk.
- Manage incident and request fulfilment processes.
- Understand priority classifications and SLAs.
- Support EUC and 2nd line teams in a Public Sector IT Service Environment.
- Perform incident triage and resolution.
- Utilize knowledge of Microsoft operating systems and applications.
- Work with remote working technologies.
Key Skills:
- Active SC clearance.
- Experience in Service Desk operations.
- Knowledge of incident and request fulfilment processes.
- Understanding of priority classifications and SLAs.
- Experience supporting EUC and 2nd line teams.
- Knowledge of Microsoft operating systems (Windows Server 2012, Exchange 2013, Windows 10, Office 365).
- Familiarity with networking technologies.
- Working knowledge of remote working technologies (MSTSC, MSRA, iLO).
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT