Service Desk Analyst

Summary: The Service Desk Analyst role at Summer-Browning Associates involves providing 1st line support within a Central Government client for an initial 6-month period, with the possibility of extension. The position requires active SC clearance and expertise in Service Desk operations, incident management, and supporting end-user computing in a public sector IT environment. The role is 100% onsite in Glasgow, focusing on incident triage and resolution while utilizing various Microsoft technologies.

Key Responsibilities:

• Provide 1st line support within the Service Desk.
• Manage incident and request fulfilment processes.
• Support EUC and 2nd line teams in a public sector IT service environment.
• Perform incident triage and resolution.
• Utilize knowledge of Microsoft operating systems and applications.
• Work with remote working technologies.

Key Skills:

• Active SC clearance.
• Experience in Service Desk operations.
• Knowledge of incident and request fulfilment processes.
• Understanding of priority classifications and SLAs.
• Experience with Microsoft operating systems and applications.
• Working knowledge of remote working technologies.

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT