Service Desk Analyst - Fixed Term Contract
Posted 1 day ago by KYOCERA Document Solutions UK
Negotiable
Fixed-Term
Hybrid
Reading, England, United Kingdom
Summary: The Service Desk Third Party Analyst role is a 6-month fixed-term contract based in Reading, requiring in-office attendance three days a week. The position involves coordinating between customers, internal teams, and external suppliers to manage incidents and requests effectively. The analyst will support third-party services and service desk operations in a fast-paced environment, ensuring compliance and performance tracking. Strong organizational and communication skills are essential for success in this customer-focused role.
Key Responsibilities:
- Logging and managing third-party incidents and service desk tickets end-to-end
- Supporting IT hardware break-fix, mobile, and third-party services
- Working with stakeholders and vendors to keep documentation up to date
- Supporting compliance activities, including due diligence and risk assessments
- Assisting with reporting, metrics, and service performance tracking
- Handling customer queries via phone and email, including billing, faults, and account enquiries
- Coordinating with suppliers for device orders and ensuring processes are followed
- Supporting invoice reconciliation alongside the finance team
- Providing backup support across service desk channels when required
Key Skills:
- Strong organisational skills and the ability to multitask
- Experience using CRM, ITSM or ticketing systems
- Confidence working with internal stakeholders and external suppliers
- A strong customer focus with excellent communication skills
- Good IT skills, including Microsoft Office
- Ability to handle sensitive and confidential information with discretion
- Team player, keen to share best practice and contribute to continuous improvement
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
Service Desk Third Party Analyst (6 Month FTC) Hybrid – Reading (3 days per week in office - non-negotiable)
We’re looking for a Service Desk Third Party Analyst to join our ICT Services team on a 6-month fixed term contract. This is a great opportunity to work in a fast-paced, customer-focused environment, supporting third-party services, vendors, and service desk operations.
What you’ll be doing
You’ll act as a central point of coordination between customers, internal teams, and external suppliers, ensuring incidents and requests are managed from start to finish.
Key responsibilities include:
- Logging and managing third-party incidents and service desk tickets end-to-end
- Supporting IT hardware break-fix, mobile, and third-party services
- Working with stakeholders and vendors to keep documentation up to date
- Supporting compliance activities, including due diligence and risk assessments
- Assisting with reporting, metrics, and service performance tracking
- Handling customer queries via phone and email, including billing, faults, and account enquiries
- Coordinating with suppliers for device orders and ensuring processes are followed
- Supporting invoice reconciliation alongside the finance team
- Providing backup support across service desk channels when required
What we’re looking for
We’re looking for someone who enjoys working collaboratively and thrives in a busy service environment. You’ll bring:
- Strong organisational skills and the ability to multitask
- Experience using CRM, ITSM or ticketing systems
- Confidence working with internal stakeholders and external suppliers
- A strong customer focus with excellent communication skills
- Good IT skills, including Microsoft Office
- Ability to handle sensitive and confidential information with discretion
You’ll also be a team player, keen to share best practice and contribute to continuous improvement.
Why join us?
Salary 25 days holiday The ability to Buy and Sell holiday A Volunteer Day Life Assurance (4 x base salary) Pension Scheme Employee Assistance Programme Coaching and Mentoring EyeCare - Access to money off for glasses and sight test Flu Jab Eligibility for Costco Membership
Values: The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.