Summary: The Service Desk Agent role at the Northern Care Alliance NHS Foundation Trust involves managing IT issues related to system accounts, applications, and hardware while delivering exceptional customer service. The position requires analytical skills to enhance team performance and ensure user access to IT services is maintained efficiently. The successful candidate will contribute to minimizing lost clinical and operational time due to IT incidents. This role is integral to supporting the organization's goal of becoming the safest NHS trust.

Key Responsibilities:

• Manage IT issues related to system accounts, applications, and hardware.
• Provide excellent customer service and support to users.
• Analyze incidents to drive continual improvement in service delivery.
• Minimize lost clinical and operational time due to IT service disruptions.
• Ensure quick resolution of user problems to maintain operational efficiency.

Key Skills:

• NVQ Level 3 or equivalent in IT or related subject.
• GCSE English and Maths (grade A-C, or 4 and above).
• Experience in customer service and maintaining quality standards.
• Working knowledge of Microsoft Office products.
• Basic technical knowledge of desktops and IT systems.
• Excellent interpersonal and organizational skills.
• High level of customer service skills, both by telephone and face to face.

Salary (Rate): £25,674

City: Salford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT