Service Designer
Posted 7 days ago by Investigo Change Solutions
£450 Per day
Outside
Hybrid
London, UK
Summary: A council in London is seeking a Service Designer to assist with a significant transformation programme. The role involves collaborating with the Lead Service Designer to analyze user journeys and co-design services that enhance user experiences across various council areas. Effective communication with stakeholders at all levels is essential for articulating the service vision. The position requires availability to start ASAP and a willingness to commute to London twice a week.
Key Responsibilities:
- Support the Lead Service Designer in a large transformation programme.
- Conduct research and analysis to understand complex user journeys and touchpoints.
- Collaborate with product, delivery, and UX teams to co-design services.
- Communicate effectively with stakeholders at all levels of the organization.
Key Skills:
- Proven experience as a Service Designer.
- Understanding of user journeys in a council environment.
- Strong research and analytical skills.
- Excellent communication skills.
Salary (Rate): £450 daily
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Other
A well known council based in London is looking to recruit a Service Designer to support on a large transformation programme.
The ideal candidate with have a track record as a Service Designer, ideally with understanding of use journeys across a council environment.
Working with the Lead Service Designer, through research and analysis you will understand the complex journeys and many touchpoints that affect the experience of users and residents in the council. Working with the wider team across product, delivery and UX, you will be responsible for co-designing the service that will enable users across multiple areas.
You will liaise daily with different stakeholders so must be able to communicate clearly at all levels of the organisation being able to articulate vision into reality.
If available to start ASAP and happy to commute twice per week to London, please apply now.