Service Designer
Posted 1 week ago by Sport England
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The Service Designer role at Sport England involves reviewing and redesigning existing services to enhance user experience and improve outcomes through collaboration across teams. The position requires a focus on user-centered design, business processes, and effective communication to engage colleagues. The Service Designer will utilize data and insights to inform service design and ensure alignment with organizational goals. This is a short-term project aimed at fostering a culture of active participation in sports and physical activities across England.
Key Responsibilities:
- Lead the design of a service using data, research and insight, through collaboration with other Sport England colleagues to ensure user (internal and external) needs are met.
- Review existing services to understand why and how they need to change, from user centred, business and system perspectives.
- Identify how Sport England can improve outcomes though the redesign of user experience, business processes and better collaboration across systems.
- Map and prototype the initial service experience and define a future journey to make the service effective.
- Balance user needs and business goals across the service, and enable delivery through pragmatic iteration.
- Visually represent the work, thinking and design to graphically support storytelling and positively engaging colleagues.
- Help to bring colleagues with us, and to demystify/decomplexify how we talk about and share our work!
Key Skills:
- Confident working as a sole expert in service design, actively documenting and sharing expertise to achieve prioritised outcomes.
- Deliver at pace using agile methodologies and principles.
- Expertise in and demonstrable experience of service design principles, practices and methods.
- Experience working in various team structures (multi-disciplinary and otherwise) to design and build services and improve existing service delivery.
- Ability to run collaborative design activities, and to work alone when needed.
- Skilled in influencing senior leaders and peers alike.
- Ability to build clear visualisations – of service and user journeys to help teams plan and prioritise work, and of concepts and elements of the work to help build story and buy-in.
- Ability to prototype in different ways: on paper, in static code, physically or in conversation.
- Understanding and experience of applying user research principles and benefits through services.
- Experience collaborating with people in a non-agile organisation, to help them to embrace service design and user focus.
- A positive, pragmatic and proactive outlook, and the confidence and resilience to thrive in a complex and challenging environment.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Established by Royal Charter in 1996, Sport England is an arms-length body of government with the mission to give everyone in England the chance to benefit from sport and physical activity. Each year we invest over £250m of National Lottery and government money to help people play sport and take part in physical activity. We fund projects and organisations, small and large, that help people get more people active. We also partner with organisations who can help us to achieve our mission.
We're currently looking for a Service Designer to help us on a short project to review existing services to understand why and how they need to change, from user centred, business and system perspectives. Working across teams, our Service Designer will identify how Sport England can improve outcomes though the redesign of user experience, business processes and better collaboration across systems.
Responsibilities
- Lead the design of a service using data, research and insight, through collaboration with other Sport England colleagues to ensure user (internal and external) needs are met.
- Review existing services to understand why and how they need to change, from user centred, business and system perspectives.
- Identify how Sport England can improve outcomes though the redesign of user experience, business processes and better collaboration across systems.
- Map and prototype the initial service experience and define a future journey to make the service effective.
- Balance user needs and business goals across the service, and enable delivery through pragmatic iteration.
- Visually represent the work, thinking and design to graphically support storytelling and positively engaging colleagues.
- Help to bring colleagues with us, and to demystify/decomplexify how we talk about and share our work!
Skills, Knowledge, Approach and Experience
- Confident working as a sole expert in service design, actively documenting and sharing expertise to achieve prioritised outcomes.
- Deliver at pace using agile methodologies and principles
- Expertise in and demonstrable experience of service design principles, practices and methods.
- Experience working in various team structures (multi-disciplinary and otherwise) to design and build services and improve existing service delivery.
- Ability to run collaborative design activities, and to work alone when needed.
- Skilled in influencing senior leaders and peers alike.
- Ability to build clear visualisations – of service and user journeys to help teams plan and prioritise work, and of concepts and elements of the work to help build story and buy-in.
- Ability to prototype in different ways: on paper, in static code, physically or in conversation.
- Understanding and experience of applying user research principles and benefits through services.
- Experience collaborating with people in a non-agile organisation, to help them to embrace service design and user focus.
- A positive, pragmatic and proactive outlook, and the confidence and resilience to thrive in a complex and challenging environment.