Service Designer - Contract (Inside IR35)
Posted 1 week ago by Methods Business and Digital Technology Limited
£550 Per day
Inside
Hybrid
London or Manchester, Newcastle, Leeds, Sheffield , UK
Summary: Methods is seeking a Senior Service Designer with BPSS clearance for a 6-month engagement, starting ASAP. The role requires a Service Designer with experience in a multidisciplinary agile team within the government sector, focusing on user needs aligned with business or policy goals. The position involves remote work with occasional onsite requirements at specified hubs.
Key Responsibilities:
- Creating visual representations such as service blueprints, customer journey maps, experience maps, and ecosystem maps.
- Utilizing diagramming and collaboration tools (e.g., Miro, Mural, Figma, Lucidchart).
- Understanding digital technologies, including web and mobile technologies, APIs, and data management.
- Applying core service design principles like human-centred design, co-creation, and holistic thinking.
- Familiarity with service design methodologies and frameworks such as Design Thinking, Lean Service Design, Agile, and Systems Thinking.
- Planning and facilitating workshops with diverse stakeholders to guide discussions and generate creative solutions.
- Aligning service design solutions with business objectives and feasibility.
Key Skills:
- Experience as a Service Designer in a multidisciplinary agile team.
- Proficiency in service blueprinting and journey mapping.
- Familiarity with digital tools and platforms.
- Strong understanding of service design principles and methodologies.
- Experience in facilitation and workshop management.
- Business acumen to align design solutions with business goals.
Salary (Rate): £550 daily
City: London or Manchester, Newcastle, Leeds, Sheffield
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Methods are looking for Senior Service Designer for with BPSS clearance for a 6-month engagement to start ASAP. We are looking for a working level Service Designer able to demonstrate reasonable experience of fulfilling the role within a multidisciplinary agile team working in government. We need the Service Designer to be able to demonstrate how their work would approach satisfying user needs within the context business or policy goals.
Remote with onsite work as and when required at any of these hubs (Manchester, Newcastle, Leeds, Sheffield,)
About the role
Service Blueprinting & Journey Mapping:
- Creating visual representations: Ability to develop detailed service blueprints, customer journey maps, experience maps, and ecosystem maps.
- Tool proficiency: Experience with diagramming and collaboration tools (eg, Miro, Mural, Figma, Lucidchart).
- Digital Tools & Platforms: Understanding of digital technologies: Competent understanding of web and mobile technologies, APIs, and data management.
Knowledge: Service Design Principles & Methodologies:
- Deep understanding of core service design principles: Human-centred design, co-creation, holistic thinking, etc.
- Familiarity with various service design methodologies and frameworks: Design Thinking, Lean Service Design, Agile, Systems Thinking
Facilitation & Workshop Management:
- Experience planning and facilitating workshops with diverse stakeholders.
- Ability to guide discussions and generate creative solutions.
Business Acumen:
- Understanding of business goals and constraints: Ability to align service design solutions with business objectives and feasibility.