Service Designer - Audit Platform (Financial Services)
Posted 7 days ago by Square One Resources
Negotiable
Inside
Hybrid
London, United Kingdom
Summary: The Service Designer role focuses on enhancing the user experience for internal users interacting with a digital audit platform within a leading consultancy's banking sector. The position requires collaboration with cross-functional teams to streamline workflows and improve efficiency in audit processes. The contract is set for an initial five months, with a strong emphasis on user-centered design and strategic service improvements. This role is classified as inside IR35, indicating specific tax implications for contractors.
Key Responsibilities:
- Lead end-to-end service design for audit digital applications, ensuring a seamless experience across digital touchpoints.
- Advocate for a user-centred mindset and promote design thinking practices across the audit transformation programme.
- Develop a future-state audit process that eliminates manual workarounds and offline templates.
- Gather actionable insights through engagement with end users, senior leaders, and technical stakeholders.
- Redesign workflows to reduce audit cycle time and improve team productivity.
- Define key data capture points in audit processes to support analytics and reporting.
- Ensure design alignment across audit, technology, and data teams for process improvements.
- Provide a prioritised set of tested recommendations with metrics to track impact on efficiency and user satisfaction.
Key Skills:
- Proven experience in service design, customer journey mapping, or UX strategy in a complex enterprise environment.
- Ability to simplify complex systems or workflows, ideally in financial services or regulated industries.
- Strong stakeholder engagement and facilitation skills across business, technology, and compliance functions.
- Capability to translate insights into strategic service improvements and digital experiences.
- Experience with tools such as Miro, Figma, Service Blueprints, Adobe Suite, and research platforms.
- Understanding of audit, compliance, or governance processes is highly desirable.
- A degree or professional qualification in design, human-centred design, business analysis, or a related field.
Salary (Rate): £590 per day
City: London
Country: United Kingdom
Working Arrangements: Hybrid
IR35 Status: Inside IR35
Seniority Level: Undetermined
Industry: IT
Job Title: Service Designer - Audit Platform (Financial Services)
Location: London (x3 days on site per week)
Salary/Rate: £550-£590 per day
Start Date: 07/07/25
Job Type: Contract till end of the year - Inside IR35
Company Introduction
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Service Designer to join their banking end customer working on a digital audit platform for an initial five-month contract.
Job Responsibilities/Objectives
You will be responsible for reimagining and improving the experience of internal users (e.g., auditors, audit managers, control functions) when interacting with digital audit platforms. You will work collaboratively with cross-functional teams to simplify complex workflows, drive efficiency, and enhance confidence in the digital audit journey.
* Lead end-to-end service design for audit digital applications, ensuring a seamless experience across digital touchpoints.
* Advocate for a user-centred mindset and promote design thinking practices across the audit transformation programme.
* A future-state audit process that eliminates manual workarounds and offline templates, driving greater consistency, adoption, and ease of use across global audit teams.
* Actionable insights based on direct engagement with end users, senior leaders, and technical stakeholders - captured through journey maps, pain point analysis, and service blueprints.
* Redesigned workflows that reduce audit cycle time, improve team productivity, and enable more time to be spent on risk-focused activities.
* Define key data needed and mandate data capture points in key audit processes, enabling structured data collection that supports analytics, thematic reporting, and future GenAI use cases.
* Clear design alignment across audit, technology, and data teams - ensuring process improvements can be delivered within our existing system and architectural roadmap.
* A prioritised set of tested, ready-to-implement recommendations with clear metrics to track impact on efficiency, adoption, data quality, and user satisfaction.
Required Skills/Experience
The ideal candidate will have the following:
* Proven experience in service design, customer journey mapping, or UX strategy in a complex enterprise environment.
* Demonstrated ability to simplify complex systems or workflows, ideally in financial services or highly regulated industries.
* Strong stakeholder engagement and facilitation skills across business, technology, and compliance functions.
* Ability to translate insights into strategic service improvements and digital experiences.
* Experience with tools such as Miro, Figma, Service Blueprints, Adobe Suite, and research platforms.
* Understanding of audit, compliance, or governance processes is highly desirable.
* A degree or professional qualification in design, human-centred design, business analysis, or a related field.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.