SEO Client Services & Growth Manager

Full-time 12 months fixed contract (with a view to extend) | Hybrid (2 days per week in Bristol office) | £45,000-£52,000 DOE

About BrisTechTonic

BrisTechTonic is an independent SEO and digital marketing agency based in Bristol, helping ambitious businesses grow through smart, ethical, data-led marketing. We believe in collaboration, curiosity, and doing great work with good people. We’re at an exciting stage of growth and are looking for a Client Services & Growth Manager - a confident, commercially-minded relationship builder with strong SEO and digital marketing knowledge. This is a senior, hybrid role that brings together client services, business development, and team leadership - ideal for someone who thrives on variety and impact.

Role Purpose

To lead client relationships, drive new business growth, and guide a talented team to deliver outstanding results. You’ll act as the bridge between clients and our technical SEO team - translating complex digital concepts into clear, actionable strategies that make sense to real-world business owners. This role is both strategic and hands-on: you’ll be managing client portfolios, supporting business development, and mentoring the team that delivers the work.

Key Responsibilities

• Client Services & Relationship Management
• Be the primary contact for a portfolio of clients - from onboarding through to results delivery. You would be working with a member of the SEO team on delivery of the results, with you being the primary contact for the portfolio of clients.
• Build long-term, trust-based relationships and ensure clients feel supported, understood, and guided.
• Translate technical SEO and digital marketing activity into plain, relatable language.
• Review campaign performance, identify insights, and communicate results clearly and confidently.
• Anticipate challenges and proactively manage expectations.
• Oversee the quality and accuracy of all client-facing deliverables before they go out.
• Manage escalations calmly, ensuring timely resolution with the team and leadership where needed.
• Ensure all onboarding, reporting, and communication follow BrisTechTonic’s internal processes.
• Business Development & Growth
• Seek and secure new business opportunities through networking, inbound leads, and partnerships.
• Lead on new client proposals, scoping sessions, and pitch presentations.
• Identify opportunities for upsell, cross-sell, and long-term client growth.
• Work with the Founder and COO to refine the agency’s growth strategy and service positioning.
• Contribute to revenue forecasting and sales reporting.
• Support refinement of packages, pricing, and services based on client feedback and market trends.
• Maintain accurate CRM notes, pipeline stages, and sales activity.
• Team Leadership & Line Management
• Lead and develop a team of 4 (2 Marketing Executives, 2 Senior Marketing Executives).
• Provide clear direction, feedback, and professional development support.
• Champion high standards of communication, project delivery, and client care.
• Support resource planning and workload management across the team.
• Facilitate weekly workflow check-ins or stand-ups to keep delivery on track.
• Monitor team output for consistency, accuracy, and alignment with SEO strategy.
• Act as the escalation point for team or client challenges before involving senior leadership.
• Operational & Strategic Collaboration
• Collaborate with the leadership team on process improvement, service evolution, and quality control.
• Feed into BrisTechTonic’s internal marketing activity where relevant (thought leadership, events, PR).
• Represent the agency externally - embodying our tone, values, and reputation for expertise and integrity.
• Success Measures
• Client satisfaction, retention, and NPS.
• Revenue growth from new business and upsells.
• Strong team engagement, development, and delivery quality.
• Efficient client service processes and reduced leadership intervention.
• Personal contribution to BrisTechTonic’s brand visibility and growth.
• Skills & Experience
• 5+ years’ experience in a client-facing digital agency role (SEO, PPC, or digital strategy).
• Solid understanding of SEO and digital marketing fundamentals - able to confidently explain strategy and performance.
• Proven track record in client relationship management and new business development.
• Experience leading and developing small teams.
• Commercial acumen - able to forecast, scope, and manage account profitability.
• Strong communication and presentation skills, both verbal and written.
• Highly organised, confident under pressure, and naturally proactive.
• Comfortable interpreting SEO strategy, technical fundamentals, and reporting metrics.
• Confident using project management tools, dashboards, and CRMs.
• Personal Attributes
• A natural relationship-builder who combines warmth with authority.
• Commercially sharp, with a genuine interest in helping clients grow.
• A translator - capable of turning complex digital concepts into something engaging and human.
• Hands-on, collaborative, and values-driven.
• Excited by growth, opportunity, and the chance to shape the next phase of a growing agency.
• Calm under pressure and able to juggle multiple priorities effectively.
• Strong attention to detail, noted by filling this form out: https://forms.monday.com/forms/27cb260550d9c3364a4025dc9d72f526?r=euc1
• Package & Benefits
• Salary: £45,000-£52,000 DOE + performance-based bonus (linked to client retention, upsells, and new business).
• Contract: Full-time, 12 months fixed contract.
• Location: Hybrid - 2 days per week in our Bristol office.
• Benefits: Unlimited leave Company pension Regular team socials and training Professional development budget Flexible, supportive culture
• Reporting Structure
• Reports to: CEO Works closely with: Senior SEO Strategist, COO and Company VA Direct reports: 4 (2 Marketing Executives, 2 Senior Marketing Executives), dotted line to SEO Strategist