Senior Data Operations Officer
Posted 2 weeks ago by Morgan Hunt on Linkedin
£41,500 Per year
Outside
Hybrid
City Of London, England, United Kingdom
Summary: The Senior Data Operations Officer will be integral to a national charity's digital transformation, focusing on managing and optimizing CRM systems, particularly Access Charity CRM and Microsoft Dynamics 365. This role involves supporting data operations, enhancing data quality, and collaborating with various teams to ensure effective data management. The position is full-time on an 18-month contract, offering the opportunity to make a significant impact in the charity sector. The ideal candidate will possess strong technical skills and a passion for improving lives through data-driven initiatives.
Key Responsibilities:
- Oversee the day-to-day management of Access Charity CRM, including licence and user permissions, training, imports/exports, and system maintenance.
- Act as a subject matter expert for Microsoft Dynamics 365, supporting the Services team and ensuring user requirements are met.
- Support the planning and roll-out of a new CRM system, including helping design a Super User structure and gathering stakeholder requirements.
- Manage and triage support tickets via the service desk platform and respond to users within agreed SLAs.
- Develop and maintain user training materials, including for the Services Database Solution (Dynamics 365).
- Work collaboratively with the Data Integration Specialist and CRM Business Analyst to improve data processes and troubleshoot integration issues.
- Promote and drive high data quality standards across the organisation, including developing SOPs and supporting a wider data quality programme.
Key Skills:
- Proven experience in a similar role, ideally within the charity or non-profit sector.
- Strong working knowledge of Microsoft Dynamics 365.
- Proficiency in SQL (SQL Server Management Studio) and experience querying and selecting data.
- Familiarity with GDPR and data protection best practices.
- A natural problem-solver with excellent attention to detail.
- Confident working independently and as part of a team.
- Able to manage competing priorities in a fast-paced environment.
- Experienced in delivering training and supporting users.
- Strong IT skills including Microsoft Excel and Microsoft Office.
- Desirable: Experience with Access Charity CRM (thankQ).
- Understanding of charity sector processes (e.g. regular giving, events, volunteering).
- Experience working with a Business Analyst to gather CRM requirements.
Salary (Rate): £41,500
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: Other