Senior Account Manager

Summary: Senior Account Manager required for a 12-month fixed contract at a Brighton-based travel company specializing in educational experiences. The role involves managing customer relationships, driving sales growth, and supporting a team of Account Managers. The position offers hybrid working after the training period and includes a commission scheme. The ideal candidate will possess strategic thinking and account management skills to enhance customer retention and satisfaction.

Key Responsibilities:

• Deliver or exceed individual and team sales targets in line with the sales and customer retention strategy.
• Support a small team of Account Managers, acting as a role model and coach to facilitate sales growth.
• Deputise for the Head of Sales as needed.
• Ensure workflows and procedures on CRM/Reservation systems are followed accurately.
• Act as the main point of contact for customers, ensuring sales and service excellence.
• Build and maintain strong customer relationships through effective communication and interpersonal skills.
• Regularly review and track progress on margin guidelines and collaborate with other teams to enhance service levels.

Key Skills:

• Strategic thinking and account management experience.
• Strong communication and interpersonal skills.
• Ability to coach and support team members.
• Experience with CRM/Reservation systems.
• Problem-solving skills and customer service orientation.
• Ability to build and maintain customer relationships.
• Analytical skills for tracking sales and retention metrics.

Salary (Rate): 34000

City: Brighton

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Senior

Industry: Other