Salesforce Manager
Posted 1 day ago by Silicon Logic UK Ltd.
£440 Per day
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Salesforce Manager is responsible for ensuring compliance and quality across processes within the account, overseeing testing, driving training initiatives, and managing team performance. This role requires strong knowledge of SOQL and AccelQ, as well as the ability to prepare detailed reports and identify best practices for delivery quality. The position also involves supporting new process integration and maintaining high standards of client satisfaction. The role is based in London with a hybrid working arrangement.
Key Responsibilities:
- Develop test plans as per SOP and allocate reviews to analysts.
- Monitor testing activities to ensure adherence to plans.
- Review defect data across the account to identify error trends and assess performance against quality parameters.
- Prepare detailed reports for internal leadership and clients.
- Identify and deploy best practices to improve delivery quality.
- Conduct Root Cause Analysis of errors to design targeted training interventions.
- Deliver monthly training sessions based on identified defect types.
- Prepare and share training reports with stakeholders and clients twice weekly.
- Ensure agents receive online process training, skills, and application access for existing clients.
- Assess skill availability within the team and identify upskilling opportunities for new processes.
- Hire adequate and skilled resources for the team.
- Onboard and train team members to enhance capability and effectiveness.
- Build an internal talent pool and support career progression.
- Manage team attrition and drive diversity in leadership positions.
- Set goals, conduct reviews, and provide constructive feedback.
- Ensure adherence to Performance Nxt across the team.
Key Skills:
- Strong knowledge of SOQL and AccelQ.
- Experience in quality tracking and review processes.
- Ability to conduct Root Cause Analysis and design training interventions.
- Strong reporting and analytical skills.
- Team management and performance management skills.
- Experience in hiring and onboarding skilled resources.
- Capability to drive diversity in leadership positions.
Salary (Rate): £440/day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Description: Salesforce Manager
Position: Salesforce Manager
Rate: £440/day (max)
Location: London (Hybrid – 2–3 days onsite per week)
Role Purpose
The Salesforce Manager will ensure compliance and quality across processes within the account. This role involves overseeing testing, driving training initiatives, supporting new process integration, and managing team performance to maintain high standards of delivery and client satisfaction.
Key Responsibilities
- Quality Tracking & Review
- Develop test plans as per SOP and allocate reviews to analysts.
- Monitor testing activities to ensure adherence to plans.
- Strong knowledge of SOQL and AccelQ is mandatory.
- Review defect data across the account to identify error trends and assess performance against quality parameters.
- Prepare detailed reports for internal leadership and clients.
- Identify and deploy best practices to improve delivery quality.
- Training & Process Quality
- Conduct Root Cause Analysis of errors to design targeted training interventions.
- Deliver monthly training sessions based on identified defect types.
- Prepare and share training reports with stakeholders and clients twice weekly.
- Support for New Processes
- For existing clients: ensure agents receive online process training, skills, and application access.
- For new processes: assess skill availability within the team and identify upskilling opportunities to support delivery.
- Team Management
- Resourcing: Hire adequate and skilled resources for the team.
- Talent Management: Onboard and train team members to enhance capability and effectiveness.
- Build an internal talent pool and support career progression.
- Manage team attrition and drive diversity in leadership positions.
- Performance Management: Set goals, conduct reviews, and provide constructive feedback.
- Ensure adherence to Performance Nxt across the team.