Summary: The Salesforce Consultant role involves leading the delivery of Salesforce projects for a key client, ensuring successful implementation and stakeholder alignment. The consultant will facilitate workshops, translate business needs into solutions, and manage relationships with stakeholders. Additionally, the role includes overseeing User Acceptance Testing (UAT) to ensure seamless adoption of solutions. This position requires extensive experience in Salesforce Service Cloud and strong expertise in CCaaS solutions.

Key Responsibilities:

• Lead end-to-end Salesforce projects, ensuring successful implementation and stakeholder alignment.
• Facilitate workshops and requirement-gathering sessions, translating business needs into actionable solutions.
• Serve as the bridge between business and technical teams, ensuring clear communication and smooth execution.
• Create detailed user stories to guide development and configuration.
• Manage key stakeholders, building strong relationships and ensuring expectations are met.
• Oversee and lead User Acceptance Testing (UAT) to validate solutions and ensure seamless adoption.

Key Skills:

• Extensive experience in Salesforce Service Cloud, with relevant certifications.
• Strong expertise in Contact Centre as a Service (CCaaS) solutions.
• Hands-on experience with Salesforce configuration and a solid understanding of its technical aspects.
• Proven ability to lead projects, manage stakeholders, and drive business outcomes.

Salary (Rate): 500

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT